Delivering Bad News

This new series provides you with tips, insights and reminders to help you lead and manage your team through a crisis and beyond. Featuring a variety of NAB Leadership Foundation program faculty and experts, these quick two to four-minute clips cover topics including financial fundamentals, the power of listening versus hearing and so much more.

Every week, the NAB Leadership Foundation will launch a new episode for you and your team to use as a leadership refresher or to spark conversation. We hope this series provides you with a way to connect as we continue to manage and support our businesses together.

Delivering bad news is never fun (or easy) and is one of the more challenging tasks a leader can take on. You must be able to navigate emotional distress and fear of anger and blame. Whether you’re approaching this conversation with member of your team or your boss, there are specific skills and tools you can use to approach these often tense conversations.

With over 25 years of research, Dr. Robert Bies will walk you through the three phases of interrelated activities to ensure you approach these difficult conversations in the right manner and ensure you are back on track following the discussion. Explore the three phases and specific leadership skills to help you effectively and empathetically deliver bad news.